Cookie Policy
How We Use Cookies & Data
We believe in transparency about how we collect and use your information. This policy explains our current data practices in simple terms.
Quick Summary
What We Collect
- Contact form details: name, company, email, message
- Analytics: pages viewed, where the visit came from, device and approximate location
- Emails you send us directly
- Chat conversations through TawkTo widget
Why We Collect It
- Respond to project inquiries and provide quotes
- See which pages actually get read
- Keep the site secure and the contact form free of spam
- Provide real-time customer support
No Marketing Tracking: No advertising or marketing tracking. We run Google Analytics to see which pages get read, plus Vercel's cookieless analytics for page speed. No ad pixels, no remarketing, no profile building, and nothing sold or handed to advertisers.
Types of Cookies We Use
Here's exactly what cookies our website uses and why we need them.
Essential Cookies
Required for basic website functionality
Purpose:
Enable core website features and security
Examples:
- Session management and security
- Form submission protection (CSRF)
- Website navigation and functionality
- Load balancing and performance
Retention Period:
Session-based (deleted when you close browser)
Communication Cookies
Enable chat support and communication features
Purpose:
Provide customer support and maintain chat sessions
Examples:
- TawkTo chat widget functionality
- Chat session continuity
- Chat preferences and settings
- Support ticket management
Retention Period:
Up to 1 year or until you clear browser data
Analytics Cookies
Measure how the site is used, not who you are
Purpose:
Count visits and see which pages get read
Examples:
- _ga: tells one browser from another, expires after about 2 years
- _ga_X1BYDXG5EY: holds the current session state, expires after about 24 hours
- Pages viewed, referring site, device type, approximate location from IP
- Vercel Analytics and Speed Insights, which set no cookies at all
Retention Period:
_ga: about 2 years. _ga_X1BYDXG5EY: about 24 hours. Both go when you clear browser data.
Functional Cookies
Remember your preferences and settings
Purpose:
Enhance user experience with personalized settings
Examples:
- Language choice: the NEXT_LOCALE cookie, set when you switch between English and French
- Your chat conversation, kept in your browser's local storage (saas-ai-chat-messages)
- The topic you picked in the chat menu (saas-ai-chat-context)
- Whether the chat teaser has already been shown to you (saas-ai-chat-teaser)
Retention Period:
The language cookie lasts for the browser session only. Chat data stays in your browser until you clear site data.
What Information We Collect
Detailed breakdown of data collection across our website features.
Contact Form
Data Collected:
- Name (required)
- Email address (required)
- Company name (optional)
- Your message (required)
Purpose:
Respond to inquiries and provide quotes
Retention Period:
3 years for business records
Processing: Not stored in a database; the form is emailed straight to our own inbox
Emails You Send Us
Data Collected:
- Your email address
- Your name, if you give it
- The content of your message and any attachments
- The date of the exchange
Purpose:
Reply to you and keep a record of the conversation
Retention Period:
3 years for business records, or until you ask us to delete it
Processing: Our mailbox is hosted by Google (Gmail). We use no newsletter or marketing email platform.
Blog
Data Collected:
- No account, no login, and no comment form
- Posts are written on Medium and pulled in over its public RSS feed
- Post cover images load directly from Medium's servers
- Page views are recorded by analytics, like any other page
Purpose:
Publish writing without running a comment system
Retention Period:
We store no blog data about you
Processing: Medium (RSS feed and post images)
TawkTo Chat
Data Collected:
- Chat messages and conversation history
- Name and email (if provided)
- Visit information and page views
- Device and browser information
Purpose:
Provide customer support and improve service
Retention Period:
1 year from last chat session
Processing: TawkTo (third-party chat service)
Managing Your Cookie Preferences
You have control over how cookies are used on our website.
Your analytics choice
Google Analytics loads only if you allow it, and you can change your mind here at any time. The answer is kept in this browser's local storage, not in a cookie and not on our servers.
Current setting
Website-Level Controls
Chat Cookies (TawkTo)
Disable by not using the chat widget. To delete existing chat data:
- Email us at hello@saassimplified.net
- Request chat history deletion
- We'll remove data within 30 days
Contact Form & Emails
The form emails us four fields (name, company, email, message) and stores nothing in a database. To have that removed:
- Email us at hello@saassimplified.net
- Tell us which message to delete
- We remove it from our mailbox within 30 days
Browser Controls
Chrome
- 1Click Settings > Privacy and Security > Cookies
- 2Choose 'Block third-party cookies' or 'Block all cookies'
- 3Manage site-specific cookie permissions
Firefox
- 1Click Settings > Privacy & Security
- 2Under Cookies and Site Data, click 'Manage Data'
- 3Choose Enhanced Tracking Protection settings
Safari
- 1Click Safari > Preferences > Privacy
- 2Choose 'Block all cookies' or manage website data
- 3Enable 'Prevent cross-site tracking'
Edge
- 1Click Settings > Privacy, search, and services
- 2Under Cookies, choose tracking prevention level
- 3Manage site permissions for cookies
Important Note
Blocking all cookies may affect website functionality, including contact forms and chat support. Essential cookies are required for basic security and functionality.
Third-Party Services
External services we use and their privacy policies.
TawkTo Live Chat
Our live chat feature is powered by TawkTo, a third-party service that may collect and process information according to their own privacy policy.
TawkTo Collects:
- Chat messages and conversation history
- Browser and device information
- IP address and location data
- Page visit information
Your Options:
- Don't use the chat widget to avoid data collection
- Request chat data deletion from us
- Review TawkTo's privacy policy directly
Learn more about TawkTo's data practices:
TawkTo Privacy PolicyYour Rights and Choices
You have control over your personal information and how we use it.
Access Your Data
Request a copy of everything we hold about you: what you sent through the contact form, any emails you have written to us, and your TawkTo chat history.
How: Email hello@saassimplified.net with your request
Correct Information
Update or correct any inaccurate personal information we have on file, including contact details or project requirements.
How: Contact us with the corrections needed
Delete Your Data
Request deletion of your personal data: contact form submissions and emails sitting in our mailbox, and your TawkTo chat history. Your analytics choice and your chat messages are stored only in your own browser, so clearing site data deletes those yourself.
How: Email us with specific deletion requests
Data Portability
Receive your personal data in a structured, machine-readable format that you can transfer to another service.
How: Request data export via email
Response Time: We will respond to your privacy requests within 30 days. For urgent requests, please mention "URGENT" in your subject line.
Questions About Cookies?
We're here to help explain our data practices and address any concerns.
Related Policies:Privacy Policy•Terms of Service
Policy Updates
We may update this cookie policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by:
Last Updated: June 25, 2025
Next Review: June 2026
Our Commitment to Simplicity
We're constantly working to simplify our data collection practices. The contact form is already down to four fields and writes to no database, the blog has no accounts and no comment system, and analytics only run if you accept them. We'll keep cutting anything that isn't needed.
Our Goal: Collect only what we need, be transparent about what we collect, and give you full control over your data.
Questions About Our Practices?
We believe in transparency and are happy to explain any aspect of our data collection and cookie usage. Don't hesitate to reach out.